Shipping policy

The minimum (individual) wine order quantity for delivery of our wines is six (6) bottles. The case Freight Rate for your delivery postcode will be charged for each six-bottles (or part thereof). Freight rates vary from time-to-time, and are also a function of your delivery postcode, and are available before you checkout on the website (if ordering online) and on our offline order forms if you are ordering offline.

Orders of individual wine/s and/or mixed wine packs value of $300 AUD or more, include free delivery for any Australia-wide address. We do not ship Internationally at this time. If you are overseas and wish to buy our wines, please reach out to our team directly at info@twinvalleys.com.au.

Normal delivery lead times are 7 - 14 days, however during busy periods, deliveries can take longer. Please note, we can only ship to addresses within Australia at this time.

Delivery instructions are a guide only and Twin Valleys Ltd. cannot guarantee that on all deliveries these instructions will be followed. If the customer is not in attendance when a delivery is attempted and no further instructions have been issued by the client, the item or items will be returned to the local depot where they can be collected upon signature. A card will be left in your letter box to advise of the collection point. Items will be held for collection as per Australia Post’s practice of 14 business days. After this time uncollected items will be returned to Twin Valleys Ltd. Please note if wine is to be resent to a customer under these circumstances, a further full delivery charge will apply. Further to the delivery of the articles, if the address provided (as per the original order), is later to be found incorrect and goods have been received by the person/s at the original delivery address, Twin Valleys Ltd. is not responsible for the cost and/or loss of goods and is not liable to replace wines delivered to address specified on an order. The full cost articles from the replacement or recovery of the goods will be that responsibility of the original purchaser.

Due to Liquor Licence laws, wines cannot not be delivered to, ordered on behalf of, or accepted by person/s under the age of 18 years old.

All of our wines are made in limited quantities. If for any reason we are unable to fulfil your order (e.g. out of stock) we reserve the right to substitute either a different vintage of the same wine, or a different wine of equal or higher value.